Terms &
Conditions

Terms of Service – Overview

Welcome to Orexadecor. These Terms & Conditions ("Terms") govern your access to and use of the Orexadecor website, including all products, services, content, features, and information made available through this website. Throughout these Terms, the words "Orexadecor," "we," "our," and "us" refer to Orexadecor.

By accessing, browsing, creating an account, or placing an order through our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, Returns, Refunds & Cancellations Policy, Product Disclaimer, and any other policies published on this website.

These Terms apply to all users of the website, including visitors, customers, vendors, merchants, contributors of content, and any other individual or entity accessing or using our services.

If you do not agree with any provision of these Terms, you should discontinue using this website and refrain from placing any orders through Orexadecor.

We reserve the right to modify, update, replace, or discontinue any part of these Terms, our website, products, services, pricing, content, or policies at any time without prior notice. Any changes will become effective immediately upon publication on this website unless otherwise stated. Your continued use of the website following the publication of any changes constitutes your acceptance of the revised Terms.

These Terms & Conditions are intended to ensure a transparent, secure, and reliable shopping experience for all users. We encourage you to read them carefully before using our website or making a purchase.

 

SECTION 1 - Eligibility

By using the Orexadecor website, you confirm that you are legally capable of entering into a binding agreement under the applicable laws of India.

You must be at least 18 years of age to create an account, place an order, or make a purchase through our website. If you are under the age of 18, you may use this website only under the supervision and consent of a parent or legal guardian who agrees to be bound by these Terms & Conditions.

By accessing or using this website, you represent and warrant that all information provided by you, including your name, contact details, billing information, shipping address, and payment details, is true, accurate, complete, and up to date.

You agree to maintain the accuracy of your information and promptly update it whenever necessary to ensure successful order processing, communication, and delivery.

Orexadecor reserves the right to refuse service, suspend user accounts, cancel orders, or restrict access to the website if we reasonably believe that false, misleading, incomplete, or fraudulent information has been provided, or if these Terms & Conditions have been violated.

By continuing to use this website, you acknowledge that you meet the eligibility requirements set out in this section and agree to comply with all applicable laws and regulations while accessing or using our services.

 

SECTION 2 – WEBSITE USE

By accessing or using the Orexadecor website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions. You are responsible for ensuring that your use of the website complies with all applicable laws and regulations.

You agree not to use this website in any manner that may interfere with its normal operation, compromise its security, or negatively affect the experience of other users. Any attempt to gain unauthorized access to our website, servers, databases, customer accounts, or related systems is strictly prohibited.

You must not misuse the website by introducing viruses, malware, malicious code, or any other harmful technology that could damage, disrupt, or impair the functionality of the website or its services.

You further agree not to copy, reproduce, distribute, modify, publish, sell, or commercially exploit any part of this website, including its content, images, product descriptions, graphics, logos, designs, or software, without the prior written permission of Orexadecor.

You must not use this website for fraudulent activities, provide false or misleading information, impersonate another person or entity, or engage in any activity that may harm Orexadecor, its customers, or its reputation.

We reserve the right to suspend or terminate access to the website, cancel orders, or take any other appropriate action if we reasonably believe that a user has violated these Terms & Conditions or has engaged in any unlawful, fraudulent, abusive, or unauthorized activity.

Your continued use of the Orexadecor website signifies your agreement to use the website responsibly, respectfully, and in compliance with these Terms & Conditions.

 

SECTION 3 – USER ACCOUNTS

To access certain features of the Orexadecor website or to place an order, you may be required to create an account or provide certain information during the checkout process.

You agree to provide accurate, complete, and up-to-date information whenever you create an account or place an order. You are responsible for ensuring that your account details remain accurate and are updated whenever necessary.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials, including your password. Any activity carried out through your account will be deemed to have been authorized by you unless you notify us immediately of any unauthorized access or suspected security breach.

Orexadecor shall not be responsible for any loss or damage resulting from your failure to safeguard your account credentials or from unauthorized use of your account due to your negligence.

We reserve the right to suspend, restrict, or terminate any user account if we reasonably believe that it has been created using false or misleading information, is being used for fraudulent or unlawful purposes, or is otherwise being operated in violation of these Terms & Conditions.

You may request the closure of your account at any time by contacting our customer support team. Any obligations or liabilities arising from orders placed prior to the closure of your account will remain unaffected.

 

SECTION 4 – PRODUCTS & PRODUCT INFORMATION

At Orexadecor, we are committed to presenting our products as accurately as possible. We make every effort to ensure that product descriptions, specifications, dimensions, images, and other information displayed on our website are clear, accurate, and up to date.

However, the actual appearance of a product may vary slightly from the images displayed on the website due to factors such as screen settings, display resolution, photography, ambient lighting, viewing angle, and the natural characteristics of the materials used.

Certain products may also exhibit minor variations in colour, finish, texture, grain, pattern, dimensions, or lighting effect. Such variations are a natural result of the manufacturing process and the materials used and shall not be considered defects or grounds for return, replacement, or refund.

All dimensions and measurements provided on our website are approximate and may be subject to reasonable manufacturing tolerances.

Our products are intended to be used only for their intended purpose and in accordance with any care, installation, or usage instructions provided with the product or published on our website. Improper handling, installation, misuse, negligence, or unauthorized modifications may affect the product's performance and may void any applicable support or remedies available under our policies.

We reserve the right to update, modify, discontinue, or replace any product, specification, design, feature, packaging, or product information at any time without prior notice, provided that such changes will not affect orders that have already been confirmed, except where necessary due to circumstances beyond our reasonable control.

For additional information regarding natural product variations, installation considerations, and product-specific characteristics, please refer to our Product Disclaimer.

 

SECTION 5 – PRICING & PAYMENTS

All prices displayed on the Orexadecor website are listed in Indian Rupees (INR) unless otherwise specified.

We make every reasonable effort to ensure that product prices, descriptions, and other information displayed on our website are accurate and up to date. However, occasional errors or inaccuracies may occur. In such instances, Orexadecor reserves the right to correct any error, update information, or cancel an order where necessary. If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Returns, Refunds & Cancellations Policy.

Orexadecor offers multiple secure payment options, including online payments and Cash on Delivery (COD), subject to availability based on the delivery location and the products ordered.

You are responsible for providing accurate billing information and ensuring that all payment details submitted during checkout are valid, complete, and authorized for use.

Orexadecor reserves the right to refuse, suspend, or cancel any order if a payment cannot be verified, is suspected to be fraudulent, or if any unauthorized or unlawful transaction is identified. We also reserve the right to restrict or discontinue the Cash on Delivery (COD) option for certain products, delivery locations, or orders where deemed necessary for operational or security reasons.

Any applicable taxes, shipping charges, or additional fees will be clearly displayed during the checkout process before you complete your purchase.

 

SECTION 6 – ORDER ACCEPTANCE & CANCELLATION

Placing an order on the Orexadecor website constitutes an offer to purchase the selected product(s). All orders are subject to review, verification, and acceptance by Orexadecor. An order shall be considered accepted only after it has been confirmed by us and is being processed for dispatch.

While we strive to fulfil every order, Orexadecor reserves the right to refuse, cancel, or limit any order at its sole discretion where reasonably necessary. This may include, but is not limited to, situations involving product unavailability, pricing or listing errors, suspected fraudulent activity, inaccurate customer information, payment verification issues, or circumstances beyond our reasonable control.

If an order is cancelled after payment has been successfully received, any applicable refund will be processed in accordance with our Returns, Refunds & Cancellations Policy.

Customers may request the cancellation of an order before it has been processed or dispatched. Once an order has been dispatched, cancellation requests cannot be guaranteed and will be handled in accordance with our Returns, Refunds & Cancellations Policy.

For orders placed using Cash on Delivery (COD), Orexadecor reserves the right to verify the order before dispatch. We may decline or cancel COD orders in cases of suspected fraudulent activity, repeated order refusals, incorrect or unverifiable customer information, or where the COD service is unavailable for the delivery location.

For complete information regarding order cancellations, returns, replacements, and refunds, please refer to our Returns, Refunds & Cancellations Policy available on our website.

 

SECTION 7 – SHIPPING & DELIVERY

Orexadecor is committed to ensuring that every order is carefully prepared, securely packaged, and delivered with the utmost care. Shipping, dispatch, and delivery are carried out in accordance with our Shipping & Delivery Policy, which forms an integral part of these Terms & Conditions.

Estimated processing, dispatch, and delivery timelines provided on our website are intended as guidelines only and may vary depending on factors such as product availability, order volume, delivery location, courier operations, weather conditions, government restrictions, or other circumstances beyond our reasonable control.

While we make every reasonable effort to deliver orders within the estimated timeframe, Orexadecor shall not be held liable for delays caused by third-party courier services or events beyond our control. Such delays shall not be considered a breach of these Terms & Conditions.

Customers are responsible for providing accurate and complete shipping information at the time of placing an order. Orexadecor shall not be responsible for delays, failed deliveries, additional charges, or other issues arising from incorrect, incomplete, or inaccurate shipping details provided by the customer.

Once an order has been dispatched, the risk of delay during transit rests with the courier service. However, Orexadecor will make reasonable efforts to assist customers in tracking their shipment and resolving delivery-related concerns wherever possible.

For detailed information regarding order processing, dispatch timelines, delivery estimates, shipping methods, and related conditions, please refer to our Shipping & Delivery Policy.

 

SECTION 8 – RETURNS, REFUNDS & REPLACEMENTS

At Orexadecor, customer satisfaction is important to us, and we strive to ensure that every product reaches you in excellent condition. Our Returns, Refunds & Replacements process is governed by our Returns, Refunds & Cancellations Policy, which forms an integral part of these Terms & Conditions.

Customers are encouraged to inspect their order immediately upon delivery. If a product is received damaged, defective, incorrect, or incomplete, the issue must be reported within the time period specified in our Returns, Refunds & Cancellations Policy.

For fragile products, including those made of glass, acrylic, or similar materials, customers are strongly advised to record a clear and uninterrupted unboxing video from the moment the sealed package is opened until the product is fully unpacked and inspected. This video may be required to support claims relating to transit damage, missing items, or incorrect products.

Requests for returns, replacements, or refunds are subject to verification and approval by Orexadecor and must satisfy the conditions set out in our Returns, Refunds & Cancellations Policy.

Returns, replacements, or refunds may be declined where a request does not comply with the applicable policy, where the product has been used, improperly handled, altered, or damaged after delivery, or where sufficient supporting information required for claim verification is not provided.

For complete information regarding eligibility, claim procedures, timelines, exclusions, cancellations, and refund processing, please refer to our Returns, Refunds & Cancellations Policy available on our website.

 

SECTION 9 – CUSTOMER RESPONSIBILITIES

By placing an order with Orexadecor, you agree to provide complete, accurate, and up-to-date information, including your name, billing details, shipping address, contact number, and any other information required to process and deliver your order successfully.

Customers are responsible for carefully reviewing all product descriptions, specifications, dimensions, materials, installation requirements, and care instructions before placing an order. If you have any questions regarding a product, we encourage you to contact our customer support team prior to making your purchase.

Upon delivery, customers are advised to inspect the package and the product as soon as reasonably possible. If any issue is identified, including transit damage, an incorrect product, or missing items, it should be reported within the time period specified in our Returns, Refunds & Cancellations Policy.

For fragile products, including glass, acrylic, mirrors, and certain decorative items, customers are strongly advised to record a continuous unboxing video from the moment the sealed package is opened until the product has been completely unpacked and inspected. This video may be requested to support claims relating to transit damage or delivery discrepancies.

Customers are responsible for ensuring that products are installed, handled, used, and maintained in accordance with the instructions provided. Orexadecor shall not be responsible for damage resulting from improper installation, misuse, negligence, accidental damage, or unauthorized modifications after delivery.

By using our website and purchasing our products, you agree to comply with these Terms & Conditions and all other policies published on the Orexadecor website.

 

SECTION 10 – PRODUCT INSTALLATION & CARE

Certain Orexadecor products may require proper installation, assembly, or handling to ensure safe and intended use. Customers are responsible for carefully reading and following any installation, assembly, care, or maintenance instructions provided with the product or published on our website.

Where professional installation is recommended, customers are encouraged to engage a qualified installer. Orexadecor shall not be responsible for any damage, defects, loss, injury, or additional costs resulting from improper installation, incorrect electrical connections, misuse, negligence, unauthorized repairs, modifications, or failure to follow the recommended instructions.

To preserve the appearance and longevity of our products, customers should handle and maintain them with reasonable care. Glass, acrylic, mirrors, lighting fixtures, and other decorative products should be cleaned, installed, and used only in accordance with the recommended care instructions.

Normal wear and tear, accidental damage, improper handling, exposure to unsuitable environmental conditions, or damage caused after successful delivery shall not be considered manufacturing defects and are not covered under our Returns, Refunds & Cancellations Policy.

For additional information regarding natural product characteristics, acceptable variations, and product-specific details, please refer to our Product Disclaimer available on our website.

 

SECTION 11 – INTELLECTUAL PROPERTY

Unless otherwise stated, all content available on the Orexadecor website, including but not limited to the brand name, logo, product designs, product images, photographs, graphics, icons, text, descriptions, website layout, and other materials, is the intellectual property of Orexadecor or is used with the necessary permission from the respective owner.

All intellectual property is protected under applicable copyright, trademark, and other intellectual property laws. Nothing contained on this website shall be interpreted as granting any licence or right to use any intellectual property without the prior written consent of Orexadecor.

You may access and use the content on this website solely for your personal and non-commercial use. You must not copy, reproduce, modify, distribute, publish, sell, transmit, display, create derivative works from, or otherwise exploit any content from this website without our prior written permission.

The unauthorized use of Orexadecor's intellectual property, including the use of our brand name, logo, product photographs, product descriptions, website content, or other proprietary materials, may result in legal action to protect our rights.

 

If you believe that any content available on our website infringes your intellectual property rights, please contact us with the relevant details so that we may review the matter and take appropriate action where required.

 

SECTION 12 – USER REVIEWS & CUSTOMER CONTENT

We value genuine feedback from our customers and appreciate the time they take to share their experiences with Orexadecor products and services.

If you choose to submit reviews, ratings, photographs, videos, testimonials, comments, or any other content through our website or directly with us, you confirm that the content is accurate, lawful, and does not infringe upon the rights of any third party.

By submitting such content, you grant Orexadecor a non-exclusive, royalty-free licence to use, reproduce, publish, display, and share the content for purposes including customer support, marketing, promotional activities, social media, and improving our products and services. Where appropriate, we may edit, resize, or format the content without changing its original meaning.

We reserve the right to review, moderate, edit, refuse, or remove any customer-submitted content that we consider false, misleading, offensive, unlawful, abusive, fraudulent, or otherwise inappropriate.

 

SECTION 13 – THIRD-PARTY SERVICES

To provide a seamless shopping experience, Orexadecor may work with trusted third-party service providers, including payment gateways, courier and logistics partners, communication services, analytics providers, and other technology platforms necessary for operating our website and fulfilling customer orders.

These third-party service providers operate independently and may be governed by their own terms, conditions, and privacy policies. We encourage you to review their applicable policies before using their services.

While Orexadecor carefully selects reliable service providers, we cannot control their operations once a service is being provided. Accordingly, we are not responsible for delays, interruptions, or issues that arise solely due to the actions or services of independent third-party providers. However, we will make reasonable efforts to assist you in resolving such issues whenever possible.

Our website may also contain links to third-party websites for your convenience or reference. Orexadecor does not endorse, control, or assume responsibility for the content, products, services, or practices of any external website. Your use of such websites is subject to the terms and policies of the respective third party.

 

SECTION 14 – PRODUCT AVAILABILITY

All products displayed on the Orexadecor website are subject to availability. While we make every effort to keep our inventory and product information accurate and up to date, the availability of a product may change without prior notice.

In certain situations, a product may become unavailable after an order has been placed due to inventory updates, manufacturing limitations, quality control requirements, or other unforeseen circumstances. If this occurs, we will promptly notify you and, where applicable, process any eligible refund in accordance with our Returns, Refunds & Cancellations Policy.

Orexadecor reserves the right to modify, discontinue, replace, or update any product, design, specification, packaging, or feature at any time without prior notice. Such changes will not affect orders that have already been confirmed unless they are required due to circumstances beyond our reasonable control.

We reserve the right to limit the quantity of any product that may be purchased in a single order or by a single customer where reasonably necessary for inventory management, operational requirements, or to prevent misuse of our services.

 

SECTION 15 – ELECTRONIC COMMUNICATIONS

By accessing the Orexadecor website or communicating with us through email, contact forms, WhatsApp, phone, or any other digital communication channel provided by us, you consent to receive communications from Orexadecor electronically.

These communications may include order confirmations, invoices, payment acknowledgements, shipping and delivery updates, customer support responses, account-related notifications, policy updates, and other information relating to your orders or your use of our website.

You agree that all electronic communications sent by Orexadecor satisfy any legal requirement that such communications be in writing. We will make reasonable efforts to ensure that all communications are clear, accurate, and relevant to your interaction with our website or services.

It is your responsibility to provide accurate contact information and to ensure that your email address and phone number remain active and accessible. Orexadecor shall not be responsible for any delay or failure in communication resulting from incorrect contact details, full mailboxes, network issues, spam filters, or circumstances beyond our reasonable control.

 

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted under applicable law, Orexadecor shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our liability, where established under applicable law, shall be limited to the amount paid by the customer for the specific product or order giving rise to the claim.

Orexadecor shall not be responsible for any loss or damage resulting from improper installation, misuse, negligence, unauthorized modifications, normal wear and tear, accidental damage, or failure to follow the care and installation instructions provided with the product.

We shall also not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, government restrictions, strikes, or failures of third-party service providers.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot be excluded or limited under applicable Indian law.

 

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Orexadecor, its owners, employees, representatives, affiliates, and authorised service providers against any claims, liabilities, losses, damages, costs, or expenses, including reasonable legal fees, arising from or related to your breach of these Terms & Conditions, your misuse of our website, products, or services, the submission of false or misleading information, your violation of any applicable law or the rights of any third party, or any negligent or unlawful act committed by you in connection with your use of our website or purchases made through it.

The obligations contained in this section shall continue to apply even after your use of the Orexadecor website or our services has ended.

SECTION 18 – PRIVACY & PERSONAL INFORMATION

At Orexadecor, we respect your privacy and are committed to protecting the personal information you provide while using our website.

Any personal information collected through our website, including details provided during account creation, order placement, payment processing, communication, or customer support interactions, will be handled in accordance with our Privacy Policy.

By using the Orexadecor website, you acknowledge and agree that your information may be collected, processed, and used for purposes necessary to provide our services, fulfil your orders, communicate with you, improve our website experience, and comply with applicable legal requirements.

We encourage you to review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

 

SECTION 19 – FORCE MAJEURE

Orexadecor shall not be held responsible for any delay, failure, or inability to perform its obligations under these Terms & Conditions where such delay or failure occurs due to circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, natural disasters, floods, fires, extreme weather conditions, strikes, transportation disruptions, government restrictions, acts of authorities, technical failures, supply chain interruptions, or any other unforeseen events that prevent or affect our ability to provide products or services.

In the event of such circumstances, Orexadecor will make reasonable efforts to inform customers and minimise the impact wherever possible. However, such events shall not be considered a breach of these Terms & Conditions.

Once the situation is resolved, we will make reasonable efforts to continue providing our services and fulfilling our obligations as soon as practically possible.

 

SECTION 20 – SEVERABILITY

If any provision or part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be modified or removed only to the extent necessary.

The remaining provisions of these Terms & Conditions shall continue to remain valid, effective, and enforceable.

The failure of Orexadecor to enforce any right or provision under these Terms & Conditions shall not be considered a waiver of that right or provision.

 

SECTION 21 – CHANGES TO THESE TERMS & CONDITIONS

Orexadecor reserves the right to update, modify, or revise these Terms & Conditions at any time to reflect changes in our business practices, website features, services, legal requirements, or other operational needs.

Any changes made to these Terms & Conditions will be updated on this page with the revised date wherever applicable. We encourage you to review these Terms & Conditions periodically to stay informed about any updates.

Your continued access to or use of the Orexadecor website after any changes have been published will constitute your acceptance of the updated Terms & Conditions.

If you do not agree with any updated terms, you should discontinue your use of our website and services.

 

SECTION 22 – GOVERNING LAW & JURISDICTION

These Terms & Conditions, along with any separate agreements or policies published by Orexadecor, shall be governed by and interpreted in accordance with the laws of India.

Any disputes, claims, or legal matters arising out of or relating to your use of the Orexadecor website, purchase of products, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of India.

We encourage customers to contact Orexadecor first to seek a resolution for any concerns or disputes before initiating any formal legal proceedings.

 

SECTION 23 – CONTACT INFORMATION

If you have any questions, concerns, or requests regarding these Terms & Conditions, your orders, products, or services provided by Orexadecor, you may contact us using the details provided below.

Orexadecor
Email: support@orexadecor.com

We will make reasonable efforts to respond to your queries and provide assistance as quickly as possible.

For questions related to specific matters such as returns, refunds, shipping, or privacy, please refer to the relevant policies available on our website.