Your Privacy Matters to
Us

Privacy Policy

Welcome to Orexadecor. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Orexadecor ("we," "our," or "us") collects, uses, stores, shares, and protects the personal information you provide when you visit or use our website, https://orexadecor.com, create an account, place an order, contact our customer support, or interact with our services.

For the purpose of this Privacy Policy, the terms "User," "you," and "your" refer to any person who visits, browses, registers, makes a purchase, or otherwise uses our website.

 

Legal Basis and Applicability

At Orexadecor, protecting your privacy is one of our priorities. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, place an order, or use any of our services.

We are committed to handling your personal information responsibly and in accordance with the applicable laws of India. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your personal information as described here.
 

This Privacy Policy has been prepared in accordance with the applicable laws of India. These include, where applicable:

1. The Information Technology Act, 2000, including Section 43A.
2. The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
3. The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, where applicable.
4. The Digital Personal Data Protection Act, 2023 (DPDP Act) and any rules or notifications issued under it.
5. The Consumer Protection (E-Commerce) Rules, 2020, along with any amendments that may apply from time to time.

We regularly review our privacy practices to ensure they remain consistent with applicable legal requirements and industry standards.

By using our website, creating an account, placing an order, or using any of our services, you confirm that you have read and understood this Privacy Policy. You agree that we may collect, use, store, and protect your personal information as explained in this Policy and in accordance with applicable laws.

If you do not agree with the terms of this Privacy Policy, we kindly request that you do not use our website or share your personal information with us.

Scope and Applicability

This Privacy Policy applies to everyone who visits or uses the Orexadecor website, including customers who browse our products, create an account, place an order, subscribe to our communications, or interact with any of our services.

This Privacy Policy should be read along with our Terms & Conditions and Refund, Return & Cancellation Policy, which together govern your use of our website.

Please note that this Privacy Policy applies only to the information collected through the Orexadecor website. It does not apply to third-party websites, payment gateways, courier partners, social media platforms, or other external services that may be linked to our website. These third parties have their own privacy policies, and we encourage you to review them before sharing your personal information.

 

Information We Collect

Information You Provide to Us

When you use the Orexadecor website, you may choose to share certain information with us so that we can process your orders and provide our services. This information may include:

• Personal Information: Your name, email address, mobile number, billing address, shipping address, and PIN code.
• Account Information: Details you provide while creating an account, such as your login credentials.
• Order Information: Your order history, purchased products, shopping cart, wishlist, delivery preferences, and any discount codes you use.
• Payment Information: Payment details required to complete your purchase, such as your payment method or UPI ID. We do not store your complete debit or credit card details or CVV. All online payments are securely processed through trusted third-party payment gateways.
• Communication: Information you share with us through email, phone, WhatsApp, contact forms, social media, or customer support, including your questions, feedback, reviews, and service requests.
• Marketing Preferences: Your preferences for receiving newsletters, promotional offers, product updates, or other marketing communications from us.

 

Information We Collect Automatically

When you visit or use the Orexadecor website, certain information is collected automatically to help us improve your shopping experience, maintain website security, and enhance the performance of our services. This information may include:

• Device Information: Your device type, operating system, browser type and version, language settings, and device identifiers.
• Connection Information: Your IP address, internet service provider (ISP), approximate location based on your IP address, and the website or page that directed you to our website.
• Usage Information: The pages and products you view, search history, items added to your cart or wishlist, time spent on our website, and your browsing activity.
• Cookies and Similar Technologies: We use cookies and similar technologies to remember your preferences, improve website functionality, understand how our website is used, and enhance your overall shopping experience. These technologies may also help us measure the effectiveness of our marketing activities.

 

Information We Receive from Third Parties

In some cases, we may receive limited information about you from trusted third-party service providers. This may include payment service providers, delivery partners, or social media platforms if you choose to interact with us through them. We may use this information along with the details you provide directly to us to process your orders, improve our services, enhance website security, and provide a better shopping experience.

 

Providing Your Information

You can browse our website without sharing your personal information. However, to access certain services—such as creating an account, placing an order, making a payment, or receiving product delivery—you may need to provide specific information. If you choose not to provide the required details, some features or services on our website may not be available to you.

How We Use Your Information

We use the information we collect to provide our services and ensure a smooth shopping experience. Depending on how you use our website, your information may be used to:

• Create and manage your account.
• Process, confirm, and deliver your orders.
• Process payments, issue invoices, refunds, or replacements when required.
• Communicate with you about your orders, deliveries, returns, or customer support requests.
• Respond to your questions, feedback, or complaints.
• Improve our products, services, and overall website experience.
• Prevent fraudulent or unauthorized activities and maintain the security of our website.
• Comply with applicable laws, regulations, and legal obligations.

 

We may use your personal information to communicate with you about your orders, payments, deliveries, returns, or customer support requests through email, SMS, WhatsApp, phone calls, or other available communication channels.

With your consent, we may also send you newsletters, special offers, product updates, promotional campaigns, and discount coupons. You can choose to opt out of these marketing communications at any time.

We may also use your information to personalize your shopping experience, recommend products that may interest you, improve our website, and provide content that is more relevant to your preferences.

 

We may also use your personal information to understand how our website is used, improve our products and services, conduct customer feedback surveys, and enhance your overall shopping experience. We may use this information to detect and prevent fraud, unauthorized activities, or misuse of our website and to maintain the security of our platform.

In certain situations, we may use or share your personal information if required by applicable law or to respond to valid requests from government authorities, regulatory bodies, or law enforcement agencies. We may also use your information to protect the rights, safety, and security of Orexadecor, our customers, and our website, or for any other purpose that has been communicated to you at the time your information was collected.

 

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, keep your shopping cart active, and help us understand how visitors use our website. These technologies also help us improve our website's performance, enhance security, and provide a better shopping experience.

The cookies we use may include:

• Essential Cookies: Required for the website to function properly, such as enabling secure login, shopping cart, and checkout features.
• Functional Cookies: Help remember your preferences and improve your browsing experience.
• Analytics Cookies: Help us understand how visitors use our website so we can improve its performance and user experience.
• Marketing Cookies: May be used to measure the effectiveness of our marketing campaigns and display relevant advertisements where applicable.

You can manage, disable, or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our website.

We may use trusted third-party tools, such as analytics or advertising services, to help us understand website traffic and improve our services. Any information collected by these providers is handled in accordance with their respective privacy policies.

 

Disclosure and Sharing of Information

At Orexadecor, we respect your privacy and do not sell, rent, or trade your personal information to third parties.

However, we may share your information with trusted third-party service providers when it is necessary to operate our business and provide our services. This may include:

• Payment service providers to securely process your payments and refunds.
• Courier and delivery partners to pack, ship, and deliver your orders.
• Technology and website service providers who help us maintain our website, securely store data, and improve our services.
• Customer support and communication service providers who assist us in responding to your queries and sending important order or service updates.

We may also disclose your personal information if required by applicable law or in response to a valid request from a government authority, regulatory body, or law enforcement agency. We may also share information when necessary to protect the rights, property, or safety of Orexadecor, our customers, or others, or to prevent fraud, unauthorized activities, or misuse of our website.

All third-party service providers who process your information on our behalf are expected to maintain appropriate security measures and use your information only for the purposes for which it has been shared.

We may also share your personal information if Orexadecor is involved in a business transaction, such as a merger, acquisition, sale of assets, or transfer of ownership. If this happens, we will take reasonable steps to ensure that your personal information continues to be protected in accordance with this Privacy Policy.

We may also share your information with third parties when you have given us your consent or when it is necessary to provide the services you have requested.

Whenever we share your personal information with trusted third-party service providers, we require them to keep your information secure, maintain its confidentiality, and use it only for the purpose for which it was shared.

 

Cross-Border Transfer of Information

Orexadecor is based in India, and we generally store and process your personal information within India. However, some of our trusted service providers, such as cloud hosting, payment processing, or technology partners, may process or store your information on servers located outside India.

Whenever your personal information is transferred outside India, we take reasonable steps to ensure it is protected in accordance with applicable Indian laws and appropriate security standards.

By using our website and providing your personal information, you acknowledge that your information may be transferred, stored, or processed outside India where necessary to provide our services.

 

Data Retention

We retain your personal information only for as long as it is necessary to provide our services, process your orders, comply with legal and regulatory requirements, resolve disputes, and enforce our policies. The length of time we keep your information may vary depending on the purpose for which it was collected and any legal obligations that apply.

When your personal information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with applicable laws and industry standards. However, we may retain certain information for a longer period if required by law or to protect our legal rights.

 

Information Security

We take the security of your personal information seriously and use reasonable technical, administrative, and organizational measures to protect it from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include secure servers, SSL encryption, password protection, restricted access to personal information, and trusted third-party service providers.

While we work hard to keep your information secure, no method of transmitting data over the internet or storing it electronically is completely secure. For this reason, we cannot guarantee absolute security, but we continuously review and improve our security practices to help protect your information.

If you create an account with us, you are responsible for keeping your login credentials confidential and for protecting access to your account and devices. If you believe your account has been accessed without your permission or you notice any suspicious activity, please contact us immediately so we can take appropriate action.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or the services we provide. Whenever we make significant changes, the updated version will be published on this page along with the revised Last Updated date.

We encourage you to review this Privacy Policy periodically so you stay informed about how we collect, use, and protect your personal information. Your continued use of our website after any updates means you accept the revised Privacy Policy.

 

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please feel free to contact us.

Orexadecor.

Email: support@orexadecor.com

Address: -- 

We will do our best to respond to your query as quickly as possible.