Easy Returns &
Refunds

Returns, Refunds & Cancellations Policy

At Orexadecor, we are committed to delivering high-quality home decor and lighting products with careful packaging and reliable service. Since many of our products include delicate materials such as glass and acrylic components, we take extra precautions during packing and handling to ensure your order reaches you safely.

If you experience any issue with your order, we are here to assist you. Please read our return, replacement, refund, and cancellation policy carefully.

Return & Replacement Policy

Orexadecor does not accept returns for change of mind, personal preference, or product expectations. However, replacement support is available in the following situations:

• The product is delivered damaged or broken.
• You receive a product different from the one ordered.
• Any manufacturing defect is identified after delivery.

We carefully inspect and securely pack every product before dispatch. However, due to the fragile nature of certain products, damage may occasionally occur during transit.

Unboxing Video Requirement for Damaged Products

To ensure a smooth verification process, customers are requested to record a clear unboxing video while opening their package.

The unboxing video should clearly show:

• The unopened package condition.
• The shipping label on the package.
• The complete opening process.
• The product condition immediately after removing it from the packaging.

In case your product arrives damaged or broken, please share the unboxing video along with clear images of:

• The damaged product.
• The product packaging.
• The shipping label.

The unboxing video helps us verify whether the damage occurred during transit and allows us to process your replacement request faster.

Damage claims without an unboxing video may require additional verification and may not be eligible for replacement if the damage cannot be confirmed as a transit-related issue.

How to Request a Replacement

If your order arrives damaged or incorrect, please follow these steps:

1. Inspect your package immediately after delivery.
2. Contact us within 24 hours of receiving your order at support@orexadecor.com.
3. Share the required unboxing video, photographs, and order details.
4. Once your request is reviewed and approved, we will provide further instructions if a return is required.
5. The product must be returned in its original packaging along with all accessories within 5 days of receiving return approval.

For approved replacement requests, the return shipping cost will be covered by Orexadecor.

After receiving and inspecting the returned product, we will arrange a replacement at no additional cost.

Replacement Requests May Not Be Approved If:

Replacement requests may be rejected in the following cases:

• The product has been used, installed, altered, or modified after delivery.
• Damage has occurred due to accidental drops, improper handling, misuse, negligence, or incorrect installation.
• The product is returned without original packaging, accessories, or parts.
• The request is submitted after the specified time period.
• Required proof such as unboxing video or images is not provided.

Refund Policy

A refund will be provided in the following situations:

• Your order is confirmed as lost during transit.
• We are unable to deliver your order due to reasons within our control.
• A replacement cannot be provided for an approved damaged or incorrect product.

Refunds will be processed through the original payment method whenever possible. The processing time may vary depending on your bank, payment gateway, or financial institution.

Refunds will not be provided in cases where delivery fails due to incorrect or incomplete customer information, including:

• Wrong address.
• Incorrect PIN code.
• Incorrect or unavailable contact details.

Non-Refundable & Non-Replaceable Situations

Returns, replacements, or refunds will not be accepted in the following situations:

• Customer changes their mind after placing the order.
• Product does not match personal taste, room décor, expectations, or preferences.
• Damage caused after delivery due to dropping, mishandling, misuse, negligence, or improper installation.
• Product has been installed, used, or modified.
• Product is returned without original packaging and accessories.
• The request is made after the mentioned time limit.
• Minor differences in colour, texture, finish, brightness, or appearance due to manufacturing variations, photography, screen settings, room environment, wall colour, or lighting conditions.

Such variations are normal characteristics of handmade and manufactured decor products and are not considered defects.

Order Cancellation Policy

Orders can only be cancelled before they are processed or dispatched from our warehouse.

Once an order has been dispatched, cancellation requests cannot be accepted.

If you wish to cancel your order, please contact our customer support team as soon as possible. We will try our best to assist you; however, cancellation cannot be guaranteed once order processing has started.

Customers are advised to carefully review product descriptions, dimensions, specifications, and installation requirements before placing an order.

For any product-related questions, our team will be happy to assist you before purchase.

Need Help?

If you have any questions regarding your order, replacement, refund, or cancellation, please contact us:

Orexadecor
Email: support@orexadecor.com

We are always happy to assist you and will make every effort to resolve your concern as quickly as possible.